01 · Who we are
Donae is a gift ideas service run by Cooke-Yarborough Ltd, a company registered in England and Wales (number 17272745), 128 City Road, London EC1V 2NX. “We” and “us” mean Cooke-Yarborough Ltd; “you” means the person using Donae. Contact us at privacy@donae.co or at that address. Earlier versions of these terms that were in use are available on request.
02 · Accepting these terms
By signing up for updates, accepting an invitation or using Donae, you agree to these terms and confirm you have read our Privacy Policy. We will email you at least 30 days before any material change, and you can cancel before it takes effect if you do not accept it. Using Donae after it takes effect means you accept it.
03 · What Donae does
Donae suggests gift ideas and a card message for the people and occasions you add. You choose a gift and buy it directly from the retailer. Donae does not buy or send gifts or cards.
Founding members
If you joined by personal invitation as a founding member, you pay nothing during your free period. We email you before it ends; if you choose to continue, the Founding Member Offer in section 09 applies and we email you again before your first payment. Sections 10, 12 and 13 apply during the free period too.
04 · Who can use Donae
You must be 18 or over to use Donae. Donae is built for customers in the UK: prices are in pounds and gift ideas come from UK retailers.
05 · Email updates
If you sign up for updates, we'll send you news about Donae, and you can unsubscribe at any time using the link in every update. Signing up is free and doesn't create a subscription.
06 · Your account
Give us accurate information and keep your login details private. You are responsible for activity on your account and must use Donae lawfully, without trying to reverse-engineer, scrape or interfere with it, or using it to harass anyone. Gift ideas may draw on third-party search results: use them to choose and buy a gift, but do not copy, collect, republish or resell them.
07 · The people you add
By adding someone, you confirm you have a genuine personal relationship with them, that what you tell us is accurate, and that you understand it is processed using AI to suggest gifts. Please leave out private details such as their health, religious or political beliefs, ethnic background, or sex life or sexual orientation. If you include something of this kind, you confirm you are satisfied they would be comfortable with us holding it for that purpose. Our Privacy Policy sets out how we protect them.
08 · Gifts and retailers
Membership does not include the cost of gifts or delivery, and your gift budget excludes delivery. When you buy a gift, your contract is with the retailer. Donae may earn commission on some purchases, which never increases your price; see our Affiliate Disclosure.
09 · Membership, price and payment
Membership
Donae is a monthly or annual membership with no per-gift fee. Standard prices, including all applicable taxes:
- £9.99 per month, billed monthly; or
- £99 per year, billed annually.
The Founding Member Offer
Founding members (see section 03) pay a reduced rate for their first twelve months:
- £6.99 per month for the first 12 months, then £9.99 per month; or
- £69 for the first year, then £99 per year.
The reduced rate ends automatically after twelve months, and we will email you before the standard price begins. Founding member status continues while your paid membership is active.
Refreshes
If you'd like more ideas for an occasion, you can ask for a fresh set. Standard membership includes up to 10 extra sets for each occasion each year; founding membership includes unlimited sets.
Payment
Membership renews automatically, and you are charged at the start of each billing period until you cancel. Stripe processes payments; we never store your card details.
10 · Cancelling your membership
You can cancel at any time from your account page, with no fee, and we confirm by email straight away. You can also tell us by email at privacy@donae.co or by post at the address in section 01.
Within 14 days: if you cancel within 14 days of your paid membership starting, for any reason, we refund everything you have paid within 14 days, to the same payment method, at no cost to you, even if you have already used Donae. For founding members, paid membership starts on the day you choose to continue after your free period.
After 14 days: your membership ends at the end of the period you have paid for, and you keep access until then. We do not refund unused parts of a period unless the law requires it or we have broken the contract. Membership renews automatically until you cancel.
11 · Intellectual property
Donae, including its content, design, software and the gift suggestions we generate, belongs to or is licensed to us. Card messages we write for you are yours to copy, edit and use. You keep ownership of the information you give us and license us to use it only to provide Donae to you.
12 · Our responsibility
We take care to suggest gifts that fit, but we cannot guarantee a suggestion will suit, be in stock or arrive on time, and retailers are responsible for their own delivery. This does not affect your right to a service performed with reasonable care and skill.
13 · Limitation of liability
Nothing in these terms limits any liability that the law does not allow to be limited. Subject to that, we are not liable for losses that were not foreseeable when you entered into the contract, or for business losses, and our total liability to you is limited to the greater of £100 and the membership fees you paid in the 12 months before the claim arose.
14 · Privacy
Our Privacy Policy explains how we use your personal data.
15 · Suspension and closing your account
We may suspend or end your access if you break these terms, act fraudulently or use Donae in a way that could harm others. We will give reasonable notice where we can, and refund any period after termination unless we ended it for a serious breach. You can close your account at any time from your account page, and we will delete your data as our Privacy Policy describes.
16 · Complaints
If something goes wrong, email privacy@donae.co or write to us at the address in section 01. We aim to reply within 5 working days.
17 · Governing law
These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may bring proceedings there. Nothing in these terms removes the protection of mandatory consumer law where you live.